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Introduction
How well do you communicate?
What makes you a great communicator?
Introduction to the four basic principles of communication
Lets understand by activity
Use Engaging Language
Focus on Behavior, not personality
Be specific
Using “I” Messages and owning your language
Use the power of questions
How to control a conversation
Power & Importance of questions
Different types of questions
The questioning funnel
Use active listening
Evaluate your listening skills
Listening & Empathy
Understand in detail 6 Active listening tools
How to listen better?
Rapport & Understanding non-verbal communication
Importance of rapport
Matching non-verbal communication
Discover some truths and myths about body language
Demonstrate body language that engages others